Shipping and Delivery Policy
Last Updated: April 21, 2025
At SkillQuest360, we provide digital training and consulting services through our website www.skillquest360.com. As our services are delivered electronically, we do not offer physical product shipping. This Shipping and Delivery Policy explains how our digital services are delivered to you upon purchase.
1. Digital Delivery of Services
All services purchased from SkillQuest360 are delivered in a soft (digital) format. Upon successful payment, you will receive the following:
- Email Confirmation: A confirmation email containing details of your purchased service, including instructions for accessing the service, will be sent to the email address provided during purchase.
- Exclusive Login Credentials: You will be granted access to our app or platform with a unique login specifically created for you. Login details will be sent to your registered email address.
- Service Materials: Any relevant training materials, resources, or session links will be delivered via email or made available through your exclusive account on our platform.
2. Delivery Timeline
We strive to deliver access to your purchased services promptly:
- Email Delivery: Confirmation emails and login credentials are typically sent within 1-2 hours of successful payment. In some cases, delivery may take up to 24 hours due to processing or technical considerations.
- Access to Services: Once you receive your login credentials, you can access our app or platform immediately, subject to any scheduled start dates for specific training or consulting sessions.
If you do not receive your confirmation email or login details within 24 hours, please check your spam or junk folder. If you still cannot find the email, contact us at support@skillquest360.com.
3. No Physical Shipping
As SkillQuest360 provides only digital services, there is no physical shipping involved. All deliverables are provided electronically via email or through our app/platform.
4. Issues with Delivery
If you encounter any issues with accessing your service, such as problems with login credentials or missing materials, please contact our support team immediately at support@skillquest360.com. We will work to resolve the issue as quickly as possible, typically within 1-2 business days.
5. Account Responsibility
You are responsible for:
- Providing a valid and accurate email address during purchase to ensure successful delivery of service materials and login credentials.
- Maintaining the confidentiality of your login credentials and notifying us immediately of any unauthorized access to your account.
6. Changes to This Policy
We may update this Shipping and Delivery Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed.
7. Contact Us
If you have any questions or concerns about this Shipping and Delivery Policy, please contact us at:
SkillQuest360
Email: support@skillquest360.com
Website: www.skillquest360.com
